Shipping, Returns & Refunds

Last updated: 23 Jul 2026

Please review and edit this policy. It is a starting draft written to the common expectations of Indian consumer law (Consumer Protection (E-Commerce) Rules, 2020). The timelines and conditions below must match how you actually operate before you rely on them.

1. Shipping & delivery

Dispatch: orders are usually dispatched within 1–2 business days of confirmation.
Delivery: typically 3–7 business days for metro locations and 5–10 business days elsewhere, depending on the courier and your PIN code.
Charges: delivery is included in the price shown at checkout. No separate shipping fee is added.
Payment: we currently accept Cash on Delivery only. Please keep the exact amount ready; the courier may also accept UPI.
Delivery estimates are indicative and may be affected by weather, strikes, regional restrictions or an incorrect or incomplete address.

2. Cancelling an order

You may cancel free of charge any time before dispatch. Contact us with your order ID.
Once dispatched, an order cannot be cancelled — you can instead refuse delivery, or return it under section 3.
We may cancel an order if the item is out of stock, the address is undeliverable, the price or specification was listed in error, or delivery is repeatedly refused. You will be informed and charged nothing.

3. Returns

You may request a return within 7 days of delivery if the item is:

damaged, defective or not working on arrival;
materially different from what was described on the product page; or
missing parts or accessories that were listed as included.

To be accepted, the item must be returned in its original packaging with all accessories, manuals and any freebies, and must be unused beyond reasonable inspection.

We cannot accept returns where:

the request is made more than 7 days after delivery;
the item shows physical damage, liquid damage, or signs of misuse after delivery;
a tamper-evident seal or IMEI/serial sticker has been removed or altered;
the item is a hygiene-sensitive product (in-ear earphones, earbuds) that has been unsealed, unless it is defective.

4. How to raise a request

Contact us through the contact page with your order ID and registered mobile number.
For a damaged or defective item, please include clear photos or a short video, ideally including the unopened-package footage if you have it.
We respond within 2 business days and, if the request is accepted, arrange a reverse pickup where the courier serves your PIN code. Where it does not, we will share a self-ship address and reimburse reasonable courier charges against a receipt.

5. Refunds

Refunds are processed after the returned item reaches us and passes inspection — usually within 7 business days of receipt.
Because orders are Cash on Delivery, refunds are issued by bank transfer or UPI to an account in the name of the person who placed the order. We will ask for those details at the time of the refund.
The amount actually paid on delivery is refunded in full for a valid return. Nothing is deducted for a defective or wrongly-supplied item.
If a refund is delayed beyond the stated window, please contact us — we will confirm the status in writing.

6. Replacements

If you would rather have a replacement than a refund and the same item is in stock, tell us when you raise the request. A replacement ships once the original is received and inspected.

7. Warranty

Manufacturer warranty, where offered, is provided by the brand and serviced through its own authorised centres. Our 7-day return window is separate from and additional to any such warranty.

8. Contact

For anything on this page, use the contact page or the details on it. We aim to acknowledge every request within 2 business days.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.